Quality Policy

Mediworld Quality Policy – ISO 9001:2015 

Quality Policy 

Mediworld Limited maintains a Business Management System (BMS) that meets the requirements of ISO 9001:2015.  

The purpose of this policy is to demonstrate our commitment to the consistent supply of safe, compliant, and high-quality medical equipment, surgical instruments, and healthcare consumables to public, private, and international clients.  

Mediworld is committed to: 

  • Customer Satisfaction: meeting and exceeding customer requirements through reliable, ethical, and responsive service.  

  • Regulatory compliance: adhering to all applicable legislation, including: 

  • The Medical Devices Regulations 2002 (as amended) 

  • The Health and Safety at Work Act 1974 

  • The UK GDPR and Data Protection Act 2018 

  • The Modern Slavery Act 2015 

  • The Equality Act 2010 

  • The Environmental Protection Act 1990 

  • Risk-based thinking: identifying and addressing risks and opportunities through Mediworld’s Context, Risk, Opportunities & Objectives (CROO) framework. 

  • Competence and awareness: ensuring all employees are trained, supported and understand their role in achieving quality objectives. 

  • Supplier integrity: working only with approved manufacturers and logistics partners that meet our ethical, environmental and performance standards. 

  • Continual improvement:  monitoring customer feedback, internal audits, performance data and management reviews to enhance system effectiveness. 

This Policy forms the foundation for Mediworld’s Quality Objectives (Clause 6.2) and the company’s overall Business Management System. 
It is communicated to all staff, displayed on internal noticeboards, and made available to interested parties upon request.