Terms and Conditions

DELIVERY

Delivery costs for orders are calculated by the price, weight and volume of the item and this will be displayed to you within the shopping basket as you add items to the basket.

Additional surcharges may apply if delivery is to offshore islands, including Northern Ireland, and to various Scottish post codes north of Glasgow / Edinburgh. Mediworld will seek confirmation from the customer that any adjustment to the quoted cost of carriage is acceptable, prior to dispatching the order.

On delivery you must inspect the goods carefully for damage as Mediworld is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises us via telephone within four working days from the date of delivery.

We dispatch our orders via Royal Mail and other courier services such as TNT. We reserve the right to use whichever service we deem is most appropriate at the time. If there is any additional charge required we will seek confirmation from the customer prior to dispatch. We anticipate that all deliveries will arrive as specified, however Mediworld cannot accept any liability for any delayed or lost deliveries.

 Please note: Should you require delivery to an address other than the billing address, please ensure that the correct information is provided when ordering. If you provide the incorrect address details, your order may be delayed. We reserve the right to only deliver to the billing address.

Unsuccessful deliveries: Mediworld will hold unsuccessful deliveries for 28 days. If contact with the customer has been unsuccessful after this period we reserve the right to dispose of the goods. 

International Delivery

For delivery to non-UK destinations, the carriage price quoted online may not be accurate as additional insurance could be required. Under these circumstances, we will attempt to contact the customer to seek additional payment prior to dispatching the consignment.

ORDERING

You can order products from our website, by ordering on-line or telephoning 020 8764 1806.

All orders placed before 3.00pm Monday to Friday will be processed the same day and sent by either Royal Mail or Interlink couriers. For orders placed via the website tracking details will automatically be sent upon despatch to the email address provided for the order. If an order exceeds our maximum parameters for a Royal Mail consignment (a single parcel up to 5kgs or larger than 600mm x 400mm x 400mm) we reserve the right to change the courier to an appropriate service for the whole consignment, in this situation we will make every effort to inform you of the change to the nominated courier. Under certain circumstances it may be still be necessary to amend the requested courier to a more appropriate service for the goods purchased, this may be due to the bulk or value of the items purchased. In this situation Mediworld will make every effort to inform you of the change and the reason for the amendment.

All orders received after the cut-offs Monday to Friday will be processed the next working day. The ‘confirmation’ stage sets out the final details of your order, and will provide you with an order reference number. Following this, we will send you an order acknowledgement email detailing the products you have ordered.

By placing an order on this website you are confirming that you are over 18 years of age.

If there is a problem with your order (if the product is out of stock, if there is a problem with your payment) you will be contacted as soon as possible via email or telephone (please make sure all contact details are correct). 

All images of products are purely for illustration only, and do not form part of the description of the product.

Mediworld Limited cannot accept responsibility for any difference between the image on the website and the actual appearance of the product.

You can pay by any Visa, MasterCard or American Express credit card or by Switch, Solo, Electron or Delta debit card and PayPal.

In an endeavour to ensure that shopping on-line is secure, your credit/debit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet.

If the order is part despatched (i.e. more than one delivery is required) you will only ever pay one delivery charge.

We reserve the right to request payment by bank transfer in situations where full matches on billing addresses cannot be ascertained.

Mediworld reserve the right to cancel any order and refund payment at any point prior the order dispatch should it see fit.

How to cancel 

Customers must contact Mediworld within 7 days of delivery to obtain authorisation to return any Goods. Goods returned by the Customer without prior authorisation will not be credited. Mediworld reserves the right, at it`s discretion, to charge the Customer 20% of the full price to cover costs it may incur as a result of a customer ordering error. Customers must return all products unused and as originally delivered. Certain products, e.g. software storage devices, can only be returned if the original packaging is unopened and any seals intact. Mediworld cannot accept returns on hygiene or sterile products, products that are made to order, personalised, assembled prior to delivery or assembled and installed, unless they are faulty. Please contact the Mediworld Customer Service Team for guidance and advice before proceeding.

Prices & Payment

We take payment from your card at the time we despatch your order unless the goods are purchased to order direct from the manufacturer. In this situation we will take payment at the time the order is placed with the manufacturer.

All goods are subject to availability.

Any tier pricing cannot be used in conjunction with bespoke customer pricing structures agreed elsewhere.  Other discounts may only be combined at the discretion of Mediworld.  We reserve the right to alter/revoke any discounting at any time.

Any free gifts offered are subject to availability, and we reserve the right to amend the offer if required All prices are exclusive of VAT at the current rate, and are shown in Great British Pounds Sterling. Any currency conversion on the website is purely for comparison, the actual price paid for overseas orders will be determined by the rate of exchange on your payment card.

VAT will be charged on all orders within the UK and the EU. VAT be can be exempt on certain products upon completion of an on-line form. Individuals/organisations wishing to claim VAT exemption on non exempt products will need to provide supporting documentation when the order is placed.

Warranty and Limitation of Liability 

Mediworld (The Seller) warrants that all reasonable care will be taken to ensure the quality of materials and workmanship. In the event of any defect arising within 12 months, or a different period as specified in the general description of the goods, from the date of delivery to the Buyer, or as otherwise agreed in Writing, the Seller will repair or replace the defective goods, if required to do so, provided that:

  • they are returned carriage paid to the Seller’s premises; and
  • it is proved to the Seller’s satisfaction that the defect is due to inferior workmanship or material.

The warranty excludes defects caused by misuse or neglect or arising from wear and tear and applies only to Goods bought directly from the Seller.

The Seller shall not be under any liability to the Buyer for any defects in the Goods or for any loss or damage to or caused by the Goods, whenever they arise, except to the extent that the Seller has expressly accepted liability under these conditions. All other conditions, warranties or other terms whatsoever concerning the Goods, whether express or implied, by statute, at common law, or otherwise, are hereby excluded to the fullest extent permitted by law. In no circumstances (other than death or personal injury caused by the seller’s negligence) shall the Seller be liable for any purely economic loss or for any special, indirect or consequential damages of any nature whatsoever.

The Seller does not undertake to pay for the cost of repairs to defective material or goods incurred by the Seller without previous specific agreement in Writing.

RETURN POLICY

A product purchased from Mediworld may be returned for the following reasons:

  1. If the product arrives faulty or damaged.
  2. If the product is incorrect due to a mis-pick or misinformation (this must be reported within 4 days of receiving the product/s)
  3. The customer finds the product unsuitable or is dissatisfied with the product.

Items returned to Mediworld for the reasons outlined above should be done so within 30 days of receipt, and should also meet the following criteria:

  • Goods must be returned as sold (i.e. in the original packaging and in resalable condition).
  • Any free gifts or other additional bundled items delivered with the products must also be returned.
  • You must obtain a Returns Authorisation Number and label the parcel(s) with it to allow the return to be dealt with as efficiently as possible.

Failure to meet the above criteria may result in the return being rejected.

Some products are made to order and are shipped directly from our manufacturer.  If you wish to return these items without a fault a restocking fee may be applied. Please contact our returns team for more information.

If you would like to return an item please contact the returns department at Mediworld on 020 8764 1806 to obtain a returns authorisation number. Once you have a returns number you will need to clearly display it on the outside of the parcel and inside also provide a Returns Form detailing reasons for your return (Download the Returns Form by clicking HERE). Your parcel will then need to be returned to the following address:

Returns Department
Mediworld Limited,
444-446 Streatham High Road,
London

Please note you must organise the return of the items at your expense unless the item is faulty or incorrect due to an error by Mediworld in this instance your item will either be collected or postage will be refunded. This is at the discretion of Mediworld and cannot be requested.

We regret we cannot accept returns of various types of non-faulty products if: 

  • Any products on the order that have been modified (e.g. shortened walking sticks etc)
  • Any specially manufactured products made to order.
  • Any items of a sanitary nature (e.g. incontinence products and nebulisers etc)

For some items purchased we may ask the manufacturer to contact you directly to establish the nature of the fault and then depending on the fault we will either organise a repair or replacement or in some instances ask you to liaise with the manufacturer directly.

When an item becomes faulty more than 30 days after purchase please call the Mediworld Returns Department for advice.

PRIVACY POLICY

Registration

When you register and use this site you will be asked to provide certain information such as your contact details – name, email and phone number. We will use this data to fulfill our agreement with you as well as to provide you access to account information on our site to make purchasing products easier. We also collect your name and email when you select to join our affiliate program along with your telephone information and address.

What Personal Information Is Collected?

Mediworld Ltd takes the privacy of their customers very seriously. At Mediworld, all information provided by you is kept confidential, and is never given to anyone else unrelated to the processing of your order. We collect your name, shipping address and phone number when you order from our site. We also collect your credit card information on our site to process payment for your purchases.

Cookies

We use cookies on our site to enhance user experience as well as collect aggregate data on our users. A cookie is a small amount of data which we send to your computer. The data is then stored on your browser or hard disk. It allows us to recognize you, your preferences and how you use this website. It also saves you from re-entering information when you return to the site. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. We use cookies so that we can give you a better experience when you return to our web site. We do not attach personally identifiable information to cookies on our site.

Third party cookies are present on our site. These cookies are not tied to any PII. Please note that we are not responsible for these third party cookies. This privacy policy governs the use of cookies on this site byhttp://www.mediworld.co.ukonly.

Communications from the Site

Order status – We will email you when the status of your order changes (eg. Order received, order dispatched)

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone if requested.

Service Providers

We use Royal Mail to fulfill orders. PayPal, Sage Pay are also an option to our customers. To get more information please visit their websites.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

Access to Personally Identifiable Information

If your identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on your account information page or by contacting us through our contact form.

If you choose to submit a review on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. 

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We employ Secure Socket Layer [SSL] technology to protect any sensitive information collected on our site such as your credit card information. If you have any questions about security on our website, you can contact us through our contact form.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. 

Contact Us 

If you have any questions or suggestions regarding our privacy policy, please contact us using the contact details on our Contact Us page